Contact our team
Need help? Support is available to assist with account queries, deposit or withdrawal questions, technical issues or general feedback. Contact the team via live chat, email or phone for quick assistance. Provide your account ID when available to speed things up. We aim to respond promptly and resolve account-related matters, billing enquiries and technical faults through the most convenient channel for you.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email & live chat for account, deposits, verification and technical queries) |
| General Enquiries | [email protected] (company updates, promotions, media and business questions) |
| Affiliate Enquiries | [email protected] (partner programmes, tracking and commission queries) |
| Phone | +61 2 9417 2839 (call for quick account help, payments and general support) |
| Working Hours | Mon-Fri, 09:00-22:00 AEST (phone and chat available; email monitored) |
Email Support
Email is our preferred contact method for detailed requests, account issues or when documents and explanations are required. Please use a clear subject line and include your full name, account ID and up‑to‑date contact details to avoid delays. Attach supporting files in common formats and allow time for review - we’ll reply as soon as possible.
Send us a message
Response Time
Contacting Vegastars support is straightforward. Most enquiries are answered within one business day. For account checks, payment queries or bonus issues we aim for a prompt reply. Complex cases may need extra time and could take longer depending on their nature, such as document reviews or dispute investigations. You’ll receive updates while we work on your request.
Feedback
Share feedback, suggestions or ideas to help improve Vegastars. Use the feedback form, live chat or email to tell us what works and what doesn’t. We review every submission carefully and use comments to refine site features, promotions and support. Your input directly helps improve the service and the overall user experience. Thanks for taking the time.